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Return to shopFAQs
Product & Ingredient
Our candles are hand-poured with love using [e.g., 100% natural soy wax, a premium coconut-soy wax blend, etc.]. We use high-quality, phthalate-free fragrance oils and lead-free cotton wicks to ensure a clean, safe, and long-lasting burn.
Absolutely! The safety and well-being of our customers are our top priority. We exclusively use premium fragrance oils that are phthalate-free and free from toxins and other hazardous chemicals commonly found in other candles. They are safe for use around family and pets when used as directed.
We use [e.g., 100% natural cotton wicks, eco-friendly wooden wicks] that are lead and zinc-free. This ensures a cleaner burn, minimizes soot, and provides a beautiful, consistent flame.
Yes! All our products are 100% vegan and cruelty-free. We never test on animals and ensure our suppliers adhere to the same principles.
Ordering & Shipping
We accept all major credit cards (Visa, MasterCard, Rupay), Wallets, and UPI[e.g. Google Pay, Phone Pay, etc.].
If you need to change or cancel your order, please contact us immediately at contact@divineflames.in.We process orders quickly, but we’ll do our best to accommodate your request if the order has not yet been shipped.
No, we don’t offer international shipping at the moment. We are working on this so do check again for an update.
Shipping within India takes 3-5 business days.
Returns & Exchanges
Our return and exchange policy lasts for 24 hours from the date of delivery. We only accept returns or exchanges for products that have been damaged during transit.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
Due to the nature of our products, we are unable to accept returns or exchanges based on personal scent preference. We recommend reading the detailed scent notes on each product page before making a purchase.