Privacy Policy

This Privacy Policy describes how Divine Flames™ (“we,” “us,” or “our”) collects, uses, and discloses your information when you visit our website divineflames.in (the “Site”).

1. Information We Collect

We collect information to provide and improve our services to you. The types of information we collect depend on how you interact with our Site.

• Information You Provide Directly:
  • Personal Details: Name, email address, phone number, shipping/billing address when you create an account, make a purchase, or contact us.
  • Payment Information: Credit card details or other payment information when you make a purchase. (Note: This is often handled by a third-party payment processor, like Stripe or PayPal).
  • Communications: Any information you provide when you contact our customer support, subscribe to our newsletter, or participate in surveys.
• Information We Collect Automatically:
  • Log and Usage Data: We automatically collect information when you access and use the Site. This may include your IP address, browser type, operating system, referral URLs, pages viewed, and dates/times of your visits.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on our Site and store certain information. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide and maintain our Service, including processing transactions and fulfilling orders.
• Improve and personalize our Site to better understand how users interact with our services.
• Communicate with you, respond to your inquiries, and send you marketing and promotional materials (you can opt-out at any time).
• Ensure security and prevent fraud by monitoring activity on our Site.
• Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following situations:

• With Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as payment processing, shipping, data analysis, and marketing.
• For Business Transfers: In connection with a merger, sale of company assets, or acquisition, your information may be transferred.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Data Security

We use a variety of security measures to protect your personal information. However, please remember that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

To exercise any of these rights, please contact us using the details below.

6. Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, you can contact us:

• By email: contact@divineflames.in
• By visiting this page on our website: Contact Us